Terms and Conditions of Sale
KOKORO lingua is a language learning program for children, based on videos and potentially other resources.
The videos are available through a subscription.
Scope of application
These general terms and conditions of sale (hereinafter referred to as “GTC”) apply, without restriction or reservation, to all sales concluded with professional or individual Clients.
These GTC are accessible at any time on this website and will prevail, if applicable, over any other version or contradictory document.
By validating the order, the Customer accepts these GTC without reservation. The Customer also acknowledges that, prior to placing the order, they have received sufficient information and advice to ensure that the training offer meets their needs.
Access to the videos requires a financial contribution and placing an order. Every order implies an obligation to pay. The usage is personal and non-commercial.
To place an order, the customer must have full contractual capacity and acknowledges that they are the end user of the content (either directly or as the legal representative of the minor user).
The professional client ensures compliance with these Terms and Conditions for all of its employees, representatives, and agents.
Unless proven otherwise, the data recorded by KOKORO lingua constitutes evidence of all transactions.
The video hosting platform is compatible with most standard operating systems, and KOKORO lingua cannot be held responsible if the client’s operating system does not allow full and unrestricted access to the videos.
The applicable terms and conditions for an order are those in effect on the day the order is placed by the customer.
Video-based learning program
For the KOKORO lingua box “I Learn English with the KOKORO Kids,” the 6 videos are available for 3 years from the purchase date.
The KOKORO lingua video program, accessible via the platform, is provided to subscribers as a service in a secure electronic space.
As part of this service, KOKORO lingua grants the Client:
1. Duration of access to the platform
Unless otherwise explicitly agreed, the usage rights (subscription) for the platform are granted for:
2. Scope of Users
Unless specifically agreed otherwise by KOKORO lingua, the usage rights are granted exclusively to the Client who signs the order form.
3. Right of Personal Use
The username and password, provided electronically to the User, are sensitive, strictly personal, and confidential information that are under the exclusive responsibility of the Client. As such, they may not be transferred, resold, or shared.
The Client guarantees compliance with this clause by any User and will be held accountable for any fraudulent or abusive use of their access credentials. The Client must immediately inform KOKORO lingua of any loss or theft of access credentials. In the event of a violation of the non-transferability clause or the sharing of access credentials, KOKORO lingua reserves the right to suspend the service without compensation, notice, or prior information.
4. Guarantees
KOKORO lingua commits to making every effort to provide access to its platform 24/7, during the duration of the rights of use, within the limits of reasonable service use, except for any potential technical issues or constraints related to the specifics of the internet network.
The Client agrees to inform KOKORO lingua within 24 hours of discovering any technical malfunction.
KOKORO lingua will take all necessary measures to ensure that the platform functions reliably and continuously. However, the Client acknowledges that no one can guarantee the proper functioning of the internet network.
In the event of a service interruption by KOKORO lingua due to corrective maintenance, KOKORO lingua will make every effort to resolve the malfunction within 24 working hours. After this period, KOKORO lingua will extend the access to the training course(s) for the Users for a duration equal to the period of unavailability.
In the case of evolving maintenance of its platform, KOKORO lingua may also temporarily suspend access. KOKORO lingua will strive to minimize the downtime and will make reasonable efforts to notify the Client in advance. The Client agrees not to claim any compensation or damages from KOKORO lingua. KOKORO lingua will extend the access to the training course(s) for the Users for a period equal to the period of unavailability.
Any warranty is excluded in case of misuse, negligence, or equipment failure by the Client, accident, or force majeure. KOKORO lingua’s liability is limited to the subscription of a new access.
The service sold on the website complies with the applicable regulations in Switzerland. KOKORO lingua’s liability cannot be engaged in case of non-compliance with the legislation of the country where the products are available, which is the responsibility of the Client to verify.
The photographs and illustrations accompanying the products on the website have no contractual value and therefore cannot engage KOKORO lingua’s liability
We remind you that the security and integrity of communications on the Internet cannot be guaranteed. KOKORO lingua disclaims any liability for the consequences related to technical failures of the website or in relation to the site, particularly regarding any access difficulties.
In the event of a failure due to the website’s hosting provider lasting at least eight days, the access period will be extended for a duration equal to the period of inaccessibility. KOKORO lingua will not be liable for any damages in this regard, and the inability to access the site must be rectified as soon as possible by the website’s hosting company.
Order and Access to Videos
An order requires the customer to fill in all the required fields with complete, up-to-date, and accurate information. Any mistake made by the customer (particularly regarding postal address, email address, and phone number) relieves KOKORO lingua from any responsibility for these errors.
The order placed by the customer becomes final and binding for the content they select once the full payment is made via the dedicated payment site and the confirmation of said order is sent to the customer by KOKORO lingua.
The customer must verify they have received the confirmation within 48 hours and, if not, inform KOKORO lingua in writing of the non-receipt of the confirmation. If no such communication is received, the proof of sending the confirmation to the address exactly as indicated by the customer in the order will be considered as presumed receipt.
The validated and paid order is made in the name of the customer with whom the agreement is concluded. The contract (order and T&Cs) is personal to the customer, and none of the obligations or rights can be transferred, in whole or in part, to a third party in any way.
Billing and Termination
The products and options are provided at the prices in effect at the time of the order registration, as indicated on the website. The prices are expressed in CHF and euros, excluding taxes, and are subject to the applicable VAT rate.
These prices are fixed and non-negotiable during their validity period, as indicated on the website.
These prices may be revised during promotional offers or special events.
The online entry of the credit card number by the customer and the final confirmation of the order will constitute proof of the order placed by the customer, or on their behalf and for their account, and the obligation to pay the amounts specified on the order form.
Promotional offers or other discounts are valid only for the specified period. Any order can benefit from them provided it is placed and finalized within the given period.
Access to the content will be granted to the customer starting the business day following the order.
The duration of the subscription is specified for each of our offers.
The customer’s decision not to use their subscription or to use only part of the content included in their subscription cannot justify any reduction in the price or the refund of the subscription fee.
The KOKORO subscription fees will be charged via your chosen payment method on the specific payment date indicated on the “Account” page, under the “Subscription” section.
The frequency of the billing cycle depends on the type of subscription plan selected by the client during registration with KOKORO lingua.
In certain cases, the payment date may change. This could occur if the payment method fails, the client changes their plan, or if the paid subscription begins on a day that does not fall within a given month.
The next billing date is displayed on the website https://kokorolingua.fr/mon-compte/ under the “Subscription” section.
When making your first purchase, you have 15 days from the date of order to explore the program with your child. If you’re not satisfied, you can request a refund under your right to cancel.
This 15-day period begins from the confirmation of the content supply contract, i.e., the date the order is confirmed and paid for. If the 15-day period ends on a Saturday, Sunday, or public holiday, it is extended to the next working day.
To request a refund, simply email us at [email protected]. The email must clearly state that it’s an exercise of the right to cancel, and include the order number and date, the customer’s name, the address as listed on the order confirmation, and any other relevant details to help us process your request (or attach a copy of the order confirmation containing these details).
If you exercise your right to cancel, KOKORO lingua will issue a full refund within 30 days, at no additional cost to you. The refund will be made through the same payment method used for the purchase.
Customers who have subscribed to a KOKORO subscription with automatic renewal can cancel at any time.
They simply need to send an email to [email protected].
The customer must include their first and last name, the email address associated with their KOKORO account, the subscription they wish to cancel, and the reason for cancellation.
The subscription will then end at the end of the current billing period.
Payments are non-refundable, and we do not offer refunds or credits for partial usage periods or any unused KOKORO content, except for the 15-day trial period following the first order with KOKORO as outlined in the “Right of Withdrawal” section above.
If the right of withdrawal is exercised, KOKORO lingua will refund the amounts paid by the customer, free of charge, within a maximum of 30 days.
The refund will be made via any payment method.
Subscription Duration
Access to the content will be granted to the client starting from the next business day following the order.
The subscription duration is specified for each of our offers. The client’s decision not to use their subscription or to use only a portion of the content included in their subscription can never justify a price reduction or a refund of the subscription.
Guarantee and Liability
The client is deemed to be fully informed about the nature of the content provided and acknowledges that KOKORO lingua’s responsibility is limited to an obligation of means.
KOKORO lingua is responsible for all legal obligations related to the provision of the ordered content under statutory warranties.
Throughout the duration of their subscription(s), the client is responsible for ensuring they have the necessary equipment, software, operating systems, and standard utilities to access the content properly and ensure everything functions correctly.
KOKORO lingua provides its content in a standard European format, and the content may be subject to updates. This evolution is inherent to the nature of the service, which the client expressly accepts, and no changes to the subscription can be made for this reason.
As required by law, KOKORO lingua is committed to meeting its obligations regarding warranties for digital content not provided on a physical medium.
Under the French Data Protection Act, the client has the right to access and correct their personal data.
Intellectual Property
The content of the website is the property of KOKORO lingua and its partners and is protected by Swiss and international intellectual property laws.
KOKORO lingua holds exclusive intellectual property rights for all the services it provides to its clients. In this regard, all educational content and materials, in any form (paper, electronic, digital, oral, etc.), used by KOKORO lingua to provide training remain the exclusive property of KOKORO lingua.
As such, they may not be used, modified, reproduced, or exploited in any way, either within or outside the Client’s organization, without the express consent of KOKORO lingua.
In particular, the Client is prohibited from using the training content to train individuals other than their own personnel and will be held responsible under Articles L.122-4 and L.335-2 et seq. of the French Intellectual Property Code in the event of unauthorized transfer or disclosure of content.
Any reproduction, representation, modification, publication, transmission, or distortion, in whole or in part, of the service and training content, as well as any databases that may appear on the KOKORO lingua platform, is strictly prohibited, regardless of the method or medium used. In exchange for payment of the corresponding price, and starting from the opening of the access keys, the software is granted a personal, non-transferable, non-exclusive usage right for a limited duration, varying depending on the product or package chosen (please refer to the descriptive sheets of each product).
In any case, KOKORO lingua retains ownership of its tools, methods, and know-how developed prior to or during its services for the Client.
Any full or partial reproduction is strictly prohibited under penalty of legal action.
Applicable law and jurisdiction
The applicable version for sales is the French version. Sales made through the website are governed by Swiss law. Any dispute arising between the seller and a consumer purchasing the products for personal use will be submitted to the courts of the seller’s registered office.
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